At Lora Jewels, we are committed to providing our customers with high-quality jewelry and exceptional service. We understand that sometimes a purchase may not meet your expectations. Therefore, we offer a straightforward return and exchange policy to ensure your satisfaction.
✅ 1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
Timeframe: Requests must be initiated within 10days from the date of delivery.
Condition: Items must be unused, unworn, and in original condition, including all tags, packaging, and certificates of authenticity.
Proof of Purchase: A valid order number or receipt is required.
Note: Personalized or custom-made items, including those with engravings or special modifications, are non-returnable and non-exchangeable.
🔁 2. Return & Exchange Process
To initiate a return or exchange:
Contact Us: Reach out to our customer service team at [Insert Contact Information] within 30 days of delivery.
Authorization: Await a Return Authorization (RA) number and instructions from our team.
Packaging: Securely package the item(s) in their original packaging, including all accessories and documentation.
Shipping: Ship the item(s) back using a traceable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.
Inspection: Upon receipt, we will inspect the item(s) to ensure they meet our return criteria.
Processing: Once approved, we will process the return or exchange within 5–7 business days.
💸 3. Refunds
Refunds will be issued to the original payment method. Please note:
Shipping Fees: Original shipping charges are non-refundable.
Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
🔒 4. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
Personalized or Custom-Made Jewelry: Items with engravings, special orders, or custom specifications.
Final Sale Items: Products marked as “Final Sale” or purchased during clearance events.
Worn or Damaged Items: Jewelry that shows signs of wear, damage, or alteration.
📦 5. Exchanges
Exchanges are subject to availability. If you wish to exchange an item:
Initiate Exchange: Contact our customer service team to discuss available options.
Return Process: Follow the standard return process outlined above.
New Order: A new order will be processed for the exchanged item, and any price differences will be settled accordingly.
🛡️ 6. Damaged or Defective Items
If you receive a damaged or defective item:
Immediate Notification: Contact us within 48 hours of delivery.
Documentation: Provide photographic evidence of the damage or defect.
Resolution: We will offer a replacement, repair, or refund as appropriate.
📍 7. International Returns
For international customers:
Return Shipping: Customers are responsible for return shipping costs.
Customs Duties: Any customs duties or taxes incurred during return shipping are the responsibility of the customer.
Processing Time: Returns may take longer to process due to international shipping times.
📞 8. Contact Us
For any questions or to initiate a return or exchange, please contact our customer service team:
